Terms and Conditions

Mathraboud LLC Return Policy

Returns

Return Eligibility:
Our policy lasts for 14 days from the date of purchase. If 14 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.
Items must be unused, in the same condition that you received them in, and in their original packaging.
Certain types of goods are exempt from return, such as perishable goods (like food and flowers), customized products (such as special orders or personalized items), and personal care items (such as personal hygiene products).

Return Process

Return Authorization:
To start a return, please contact our customer service at info@mathraboud.ae or +971-50 555 0882. Provide your order number and the details of the product you would like to return.
Shipping:
You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Return Address:
Our customer service team will provide you with the return address and instructions on how to return your item.

Refunds

Inspection:
Once we receive and inspect your return, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
Refund Approval:
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or Missing Refunds:

Late or Missing Refunds:
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time required before a refund is posted.
If you have done all of these and you still have not received your refund, please contact us at info@mathraboud.ae.

Sale Items:

Sale Items:
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges:

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mathraboud.ae and send the item to the address that will be provided by our customer service team.

Gifts:

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give you later, we will send a refund to the gift giver and they will find out about your return.

Contact Us

Customer Support:
For any questions or inquiries regarding returns or refunds, please contact our customer service team at:
Email: info@mathraboud.ae
Phone: +971-50 555 0882 (Available during business hours)